Cancellation and refund requests

Updated 9 October 2026

Cancel future renewals

Open Account and choose Manage billing to cancel your Plus subscription. Check the effective date shown by Stripe. Cancellation at period end keeps Plus available through the paid period and stops the next renewal.

Request help with a charge

Use Support for a duplicate charge, purchase activation problem or refund request. Include the purchase email and receipt reference, plus a short description. Never include a password or full payment-card details. Requests are reviewed individually; cancellation alone does not refund a previous charge. Any mandatory consumer rights continue to apply.

Your progress

After Plus ends, new cloud uploads and paid remix operations stop. Local browser progress remains on that browser, and existing cloud backups remain readable and downloadable. Supported backups contain unlocks and scores, not full emulator or imported-game save states.