The game does not load or shows a black screen
- Wait for the loading indicator to finish, then check whether the page reports a specific error.
- Close the game and reopen its details page. Try an updated browser with graphics acceleration available; Sammy and Lost Idols require WebGL.
- Close other demanding tabs if the device is low on memory. Browser runtime imports can use more memory than a recreation.
- If a browser extension blocks a required asset, review its message and test a site-specific exception only if you trust it.
Do not clear all site data as a first step: it can delete local progress and imported files. If you try another browser, its local saves and imports will be separate.
There is no sound
Click or tap the game first, then check its sound or mute control. Check the browser tab and device volume. Browsers can require a user interaction before audio starts. Reopen the game if audio remains unavailable and include that symptom in a bug report.
Keyboard or touch buttons do not respond
Click the game screen to give it keyboard focus. Close menus or dialogs, check whether it is paused and read its controls guide. On touch screens, hold movement while pressing an action; landscape and fullscreen can give controls more space.
Compare touch-supported games ↗. Actual Safari and physical-phone behavior have not been validated; a responsive layout alone does not establish device performance.
Captain Claw or Bookworm cannot start
Check the exact filenames and runtime requirements in the Claw demo guide ↗ or the Bookworm guide ↗. Claw needs shared WebAssembly memory. Bookworm needs the runtime ZIP as well as your game folder. A desktop browser may offer more memory and a simpler file-import workflow.
An unsupported retail edition or incomplete file set may fail even when its menu appears. The site does not supply your original demo or trial files.
Progress seems missing
Check the same device, browser profile and site address that you used before. Staging and production store separate progress. Read save and restore guidance ↗ before replacing any backup.
A friend cannot join
Confirm the host’s tab is open, the invitation is current and the room has space. Check the access message on each device, then reopen the invitation. Read the co-op requirements ↗.
Still stuck?
Report a problem ↗ with the game, browser/device, visible error and steps to reproduce it. Recorded test coverage ↗ explains which editions and devices have been checked. Do not include account secrets or card details.